Keep your team on their toes! Email me at KatieAnnRamsey@ymail.com and we can set up a time for me to call your office to schedule my “make-believe” New Patient Appointment. :-) I’ll give you my pointers and feedback!
When a New Patient calls your office, the person who answers the phone is the first impression of your office! The way they handle the conversation, the tone of their voice, the way they listen, if they are smiling or not…everything sets the tone for that New Patient’s first impression of your office!
Make sure your office has a SCRIPT for scheduling New Patients. Have each staff member memorize this script by role playing. You’ll benefit from this because when your staff schedules their next New Patient, they’ll be able to handle the conversation professionally and set the TRUE TONE for YOUR office.
If you’d like a copy of the script I use in my clinic, email me at KatieAnnRamsey@ymail.com and I’ll share my copy with you!....OR stay tuned to ChiroAssitant 101’s Blog for “Scheduling New Patients SCRIPT 101”